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  You are here:    Home   >>   Complaints Guidelines

Complaints Cell

    The Complaints Cell is an important unit of the Commission. The Cell serves as an ideal window for women to access relatively speedy and fair justice because the Commission has been equipped with special powers of a civil court. This implies that it can bring disputing parties face to face and make attempts to resolve disputes by mediating and counseling, or if injustice has been inflicted, by instructing the appropriate agency (police for instance) to take steps to attend to the matter and report back to the Commission. The Commission can take suo motu cognizance of any matter as provided by the MSCW Act, 2006.

    Since its inception, the complaints Cell of the Commission have become a fairly well known forum, especially among the middle and lower income groups. When the office of the Commission was located at Bal Bhavan, it was difficult and inconvenient for women to reach the office. Gradually, the number of complaints increased after the shift to the present DC Complex and the Commission has succeeded in reaching the remotest corner of the state. The direct involvement of the Members of the Commission in dealing with the complaints has facilitated and streamlined the functioning of the Cell.


    A procedure has been adopted in the current year in dealing with complaints for smooth functioning.  One room of the Commission is dedicated as a court room on the days of Hearings. The complaints received by the Commission are registered and are given a case number. The complainants may meet the Members to voice their complaints verbally. They are then, suggested to give the complaint in writing and when they cannot do so, then the staff of the Commission assists them in filing the complaints and take due signatures or thumb imprints.  After registering the complaint, the Chairperson discusses the case with the Members and Legal advisors. The Legal Advisor recommends action in a particular case which is submitted to the Chairperson for decision. The Cell then initiates action as suggested by the Complaints Committee. Family disputes are resolved or compromised through counselling which takes place in the presence of the Complaints Committee. An inquiry Committee is constituted to look into serious crimes and also to make spot inquiries. The recommendations made are implemented and monitored.


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